I am a accidental designer in the knitting world. I love knitting sweaters for pets. Custom sweaters are a big part of my life because we are not all one size and neither are our animals.
I ship via USPS (US Postal Service)
Your order will be shipped within 1-3 days of receiving payment. Out of Country shipping will take longer due to rules and regulations of USPS.
Shipping of special orders: Please contact us for a date that you item(s) will be shipped. The time frame may be longer depending on the amount of items for orders we are in the process of making.
A notification will be sent to your email address informing you of the date that your item(s) were shipped.
In the event of a damaged or lost item, You are responsible for shipping the item back to me in it's original condition, and I, in return, will mail the new item to you at no additional cost. I will refund your money (less s&h) or replace with the same item. You must notify me within five days of receiving your order.
No returns/refunds/exchanges on special orders. All matters concerning you order will be discussed in full upon finalizing you order including shipping and special pricing if there are any adjustments. With all that being said we are a customer first type of company and will do everything in our power to make you a happy customer. Contact me to discuss any concerns you might have.
Each item in my store is made in a smoke-free environment. I take pride in my work and make every effort to ensure you are getting the best. Many enjoyable hours have been put into every knitting product or item we sell and our hopes are that you enjoy the item(s) as much as we did making them for you.
Large Orders: If you are looking to make a large order purchase we will need time to fill this order, due to the nature of hand knitting every piece ourselves. Please contact us for dates and pricing.
If you have any questions or concerns please don't hesitate to contact me at woolycricket.com or woolycricket on Ravelry. Work # 970-515-6135
NOTICE: We reserve the right to cancel any sale made to buyers who have, in our opinion, a poor feedback history, or who otherwise cause us to question whether or not they will complete a transaction with integrity.
*Custom Orders* upon request.
The time I need to prepare an order for shipping varies. For details, see individual items.