We design high quality and make dog harnesses, clothing, carriers and accessories for dogs of all sizes. Our clothing all has a built in harness so you can attach the leash and go. That's way our tag line is Function to Fashion for Dog 2 to 200 Pounds!
We ship US Postal Service First Class Mail from Palm Springs, CA, USA. If you need something faster, please select USPS Priority Shipping.
(Refunds, Exchanges, FAQs, Etc.)
If any regular (not custom) website purchase fails to meet your expectations, simply return your merchandise to us, with the receipt in its original and unused condition within 30 days of receipt for a full merchandise exchange or store credit.
Holiday Exchange Policy: Any holiday gift purchase between November 15 and December 24 from Spoiled Dog Designs my be exchanged through January 31. All exchanges must be accompanied by a receipt. Holiday apparel may only be exchanged for a different size of the same item until December 15. After December 15, all holiday apparel is final sale and may not be returned or exchanged. Holiday treats and toys are final sale and may not be returned or exchanged.
Please do not place a new order for the item(s) you would like in exchange. If you place a new order, your credit card will be charged for that order and you will be issued a store credit for your returned merchandise. Store credits are valid for one year from the issue date and can be used for store or website purchases.
We encourage customers to check our size charts, watch the video on measuring your dog, and measure your dog carefully before determining the proper size to order.
We also offer custom sizing for dogs that do not fit within our regular size charts.
Our apologies, but we do not issue refunds, cannot accept returns or exchanges after 30 days, for items that are not in perfect condition, for custom orders, or items that are returned COD. We do not reimburse the expense of shipping the item back to us.
Please ship the unused item and packing receipt to the following address:
Spoiled Dog Designs
760 S. Mountain View Dr.
Palm Springs, CA 92264
On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and tracking.
Please note: We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 30 days, has been used or is not in its original new condition. All toys, sale, personalized, custom and perishable items are final sale and cannot be exchanged or returned. Formal wear and Special Occasion can only be exchanged for a different size of the same item. We allow one complimentary exchange per item. After one exchange, each additional exchange will incur a re-stocking fee of $12.
The time I need to prepare an order for shipping varies. For details, see individual items.